Terms of Service

1. Introduction

This web page serves as the Terms of Service for Sleek Flows (Australian Business Number 29 519 151 673).

By choosing to work with Sleek Flows as your web designer and/or web developer and/or search engine optimisation specialist, it is deemed that you abide by all the terms of service mentioned on sleekflows.com.

The following are the terms of service that are put forward by Sleek Flows and apply to all work and contracts that it undertakes for its clients. The employees of Sleek Flows adhere to these terms and so do the clients of Sleek Flows.

Any reference to “we”, “us”, “our”, or “Sleek Flows” is for Sleek Flows, while clients will be cited as “you”, “your”, “client” and “clients”. Any reference to “work” relates to any website design and/or website development project undertaken.

We may modify these terms of service at any time. It is your responsibility to read the latest version of the terms of service before entering into a contract with Sleek Flows. You will be notified of any changes made to our terms of service via email if the changes were made during your contract’s period.

2. Deposits and Payments

The client is required to pay a 50% deposit of the total amount payable as per the contract proposed by Sleek Flows, immediately upon the client instructing us to initiate our work.

The remaining 50% of the fee is to be paid when the work is completed as per the client’s satisfaction but is subject to the terms of service mentioned under the clauses “acceptance of work” and “rejection of work”.

Sleek Flows holds the right to stop the work before its delivery until the fee is settled and has been paid in full. No refund can be issued after the work has commenced.

3. Client Information

As a client, you must supply and share all the information that is deemed necessary to initiate, resume, or complete the work by Sleek Flows.

The kind of information that you must supply to us may include but is not limited to photographs, logo(s), written content (copy), and any other material as mutually consented to at the beginning of the project.

If there is any delay from your side in sharing this information with us, and as a result there are any further delays in completing your web design and development work, we reserve the right to extend the deadline in the contract by a reasonable amount.

If at any instance you do not share the necessary information with us that leads to major delays and puts a stop to any further progress that we would have initially made, we reserve the right to invoice you for the parts of work that have already been performed by us.

Any information you provide to us is protected and subject to our Privacy Policy.

4. Revisions Rounds

We welcome your feedback on the work supplied by us.

The protocol we follow allows a specific number of rounds for you to make revisions to the supplied work after you have inspected it.

We will make revisions to the work as per your request subject to the scope of work agreed to in the contract. However, this also gives us the right to limit the number of revision rounds that you can have for providing feedback on the work.

If you want to make changes that do not adhere to the original agreement, or you want to request an additional revision round, we can rightfully charge you a reasonable extra fee.

5. Client Feedback and Project Delays

The completion times we specify at the start of the proposal are only estimates and are subject to our coordination and cooperation with the client.

Following an agile methodology, we require feedback at various stages of the project to ensure that what we provide in the end is a finished product.

Sleek Flows is entitled to have a delegated point of contact from the client to understand your expectations and enhance the feedback process.

The client is responsible for ensuring regular feedback is given as per the mutually agreed contract from the commencement to the completion of the work.

The point of contact from your side must be made available on a daily basis in order to fasten the feedback process.

It is your responsibility to notify us of any changes to the point of contact’s contact details.

6.  Acceptance of Work

Upon sharing the first draft of the website, you will have the opportunity to inspect the work.

It is deemed necessary for you to notify us in writing of any changes or unsatisfactory remarks that you may have on the work within 7 days of us sharing the first draft with you.

Any work that has not been reported to us in writing as unsatisfactory within 7 days will be considered as your acceptance of the work supplied by us.

Once the work is accepted or is considered to be accepted, it cannot be subject to rejection of work and 50% of the balance fee will be deemed as outstanding and payable from your end.

7. Rejection of Work

If you reject any of the work after the specified amount of revision rounds, we will consider re-performing the work on reasonable and certain points.

If you have been unreasonable in rejecting the work we can choose to consider it as the end of the contract. This consideration makes you accountable to settle the outstanding balance due and gives us the right to take all possible measures to retrieve the payment for the completion of the project.

8. Final Payments

After the time allowed for revision ends, which is 3 business days after the work has been shared with you, we will invoice you for the balance of the project fee agreed to in the contract, and if necessary, any additional fees incurred during the project (for example, changes to the scope of work or additional revision rounds).

9. Intellectual Property Rights

It is the responsibility of the client to ensure that they have the necessary authority and rights to use all the information, logo, images, content and any material they supply to us and that is utilised in the scope of the project.

Sleek Flows disclaims any accountability and will not be held responsible for any legalities or claims related to the information and materials on the website.

10. Marketing Materials and Links

By working with Sleek Flows, you agree that we may use your name, business name and logo for the sole purpose of identifying you as our client in our marketing material, both print and electronic, and that we may place a hyperlink labeled “Web Design by Sleek Flows” or words to similar effect on your website's footer that links to our website.

You may elect to withdraw your permission for the use of your name and logo in our marketing material, but must do so in writing with 30 days notification for withdrawal of any material from the commercial domain.

Sleek Flows accepts no liability for, nor warrants the accuracy of any content associated with any of its customer’s websites.

11. Search Engine Optimisation

We cannot guarantee to position your website anywhere specifically on search engines as a result of you using our website design and/or development service.

If you choose to use our search engine optimisation services, we will work in accordance with the terms agreed to in the search engine optimisation contract between Sleek Flows and the client.

We only perform basic search engine optimisation practices under the website development service. If you choose to use our search engine optimisation services, we will use more advanced strategies.

12. Liabilities

Sleek Flows will not be held responsible for any loss or damage that may be incurred due to the delay in the completion of the work, be it because of any reason or situation.

To the full extent as permitted by the law, all the terms of service, warranties, undertakings, or representations whether expressed, stated, implied, or otherwise (other than the express provisions of these terms of service) relating in any way to the services we provide to you are excluded.

Without limiting the above, to the extent permitted by law, any liability of Sleek Flows under any term, condition, warranty, or representation that by law cannot be excluded is, where permitted by law, limited at our option to the replacement, re-repair or re-supply of the services or the payment of the cost of the services that we were contracted to perform.

13. Additional Expenses

When in contract with Sleek Flows, it is a default agreement that you agree to bear any additional costs for services that are not mutually agreed upon in the initial contract. This may include but is not limited to third-party software or services, web hosting, domain name registrations, and templates.

14. Sub-Contracting

We hold the right to subcontract or outsource any services if need be, to perform for you as Sleek Flows that is deemed as fit by us or our employees.

15. Website Maintenance

You are solely responsible for managing your website and maintaining the backups of the website.

16. Governing Law

The agreement constituted by these terms of service and any contract that we commence is to be interpreted as per the Victorian laws made by the state Parliament of Victoria, Australia, and is governed by those same laws.

The client and Sleek Flows together submit to the exclusive jurisdiction of the courts in and of Victoria for any dispute that arises in unprecedented circumstances under these terms of service or about any of the services that we deliver to you.

17. Copyright

The copyright of all the content, including but not limited to the images and words on this website, is owned by or licensed to Sleek Flows. All of Sleek Flows rights in this regard are reserved. Copyright in the material contained on this website subsists under the Copyright Act 1968 (Cth) Australia and, through international treaties, under the laws of many other countries.