Reputation Management
Because people trust people.
People Trust People, Not Companies
"76% of people who conduct a local search on their smartphone visit a physical place within 24 hours and 28% of those searches result in a purchase."
- Think With Google
Earn More Business
When was the last time you bought something online that had no reviews from a company you don't know?
Exactly.
As you build up your reviews, your credibility increases, and more people choose to do business with you.
Mitigate Negative Publicity
Most people who have a negative experience just want to be heard and acknowledged.
We give your customers the option to provide negative feedback so that you can handle it before it gets out of hand.
We can also offer them an apology coupon so that you keep them as loyal customers.
Dispute Fake Reviews
Unfortunately, sometimes, businesses receive fake reviews.
We dispute those for you so that they get taken down and your customers don’t see them.
How it Works
Once we've set you up with our software, it's really simple...
Step 1
After working with a client, you mark them as 'sold' in your CRM (that we provide).
Step 2
They receive an SMS and email asking them about their experience.
Step 3
They click the link and leave a review on your Google Business Profile.
Pricing Plans
14-day free trial on all monthly plans
For you and your team.
Book a 5-minute phone call today so we can introduce ourselves. No pressure.
FAQs
There's no such thing as a silly question. Only frequently asked ones.
Can I cancel anytime?
Yes, you're not locked in to any contract. It's month to month for as long as want. You can cancel or pause at anytime. Just give us 7 days notice before your next payment.
How does it work?
After you contact us, we'll schedule a demo. When you're happy to go ahead, we'll send you the contract and collect your payment information. From there, we create your account and set everything up for you.
We just need some of your login details to get started. All confidential information is protected by our contract. But if you prefer, you can enter the details yourself with our help.
What is reputation management?
Reputation management involves actively monitoring and shaping the online perception of your business to counteract negative feedback and amplify positive sentiment.
Why is reputation management important?
Given that brand reputation can evolve, it's crucial to closely monitor and manage it over time. Effective reputation management cultivates trust among customers, fosters brand loyalty, and ultimately boosts sales. Positive brand perception enhances consumer confidence, increasing the likelihood of purchasing your products or services.
What exactly does reputation management include?
Our reputation management services encompass various aspects. Firstly, once you move your customer to 'sold' in your marketing pipeline, it triggers SMS and email requests for their feedback on your service. Positive responses are encouraged to leave a Google review, while negative feedback prompts an internal feedback option.
We facilitate communication, alerting you to negative reviews and providing opportunities to address issues before they impact your online reputation. Additionally, we respond to Google reviews on your Google My Business profile and identify/remove any fake reviews.
Our software automates these processes seamlessly, allowing you to focus on your business while we manage your reputation behind the scenes.